FAQ

What is Veloura?

Veloura is a 4-in-1 device designed to train pelvic floor muscles. It helps strengthen, tone, and re-establish a better connection with your pelvic floor. It combines four targeted training modes in a single ergonomic device, making it easier to establish a regular routine at home.

Who is Veloura for?

Veloura is designed for women who want to take care of their pelvic floor, whether after childbirth, during menopause, in cases of urinary leaks, or simply to feel stronger and more in tune with their bodies. It is gentle enough for beginners and suitable for women who want to ensure long-term pelvic health.

How do I contact customer service?

You can contact us at any time at info@femmeveloura.com. We usually respond within 24 hours.

ORDERS AND PAYMENTS

What payment methods do you accept?

We accept major credit and debit cards, as well as secure payment methods like PayPal and Shop Pay. Available options will be displayed during checkout.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment systems. Your complete card information is never stored on our servers.

Can I modify or cancel my order after placing it?

To change your shipping address, update your order, or request a cancellation, please contact us as soon as possible at info@femmeveloura.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

SHIPPING

Where do you ship?

We offer international shipping. Available countries and currency options are displayed during checkout.

Is delivery discreet?

Yes. Orders are shipped in neutral, discreet packaging. The contents are not visible from the outside.

How much does shipping cost?

We offer free shipping on all orders. Any additional costs for a specific delivery option will be clearly displayed during checkout.

How long will it take to receive my order?

Processing usually takes a few business days. Delivery time depends on your country and the option chosen at checkout. You will receive tracking information by email as soon as your order ships.

My tracking is not updating or my order seems delayed. What should I do?

Delays can sometimes occur with the carrier. If your tracking hasn't changed for several days or your order is delayed, please contact us at info@femmeveloura.com, including your order number. Our team will investigate the situation.

PRODUCT AND USE

What are the four modes and what are they for?

Veloura combines four targeted training modes to provide a complete pelvic floor workout with a single device. Each mode works differently, from gentle reactivation for beginners to deeper strengthening designed to sustainably improve tone. A comprehensive guide is included with your order to help you choose the right mode and know when to use it.

Can I use Veloura after childbirth?

Veloura is designed to be gentle and suitable for the recovery period after childbirth. Always seek your doctor's or midwife's approval before starting any pelvic floor training after childbirth. It is generally advised to wait until the postnatal check-up at around six weeks.

How often should I use it?

Most users achieve good results with 10 to 15-minute sessions, three to four times a week. Consistency is more important than intensity. Short, regular sessions gradually build muscle strength.

When will I see results?

Most users begin to notice improved tone and control after four to six weeks of regular use. As with any exercise routine, results depend on the frequency and regularity of use.

What is Veloura made of?

Veloura is made from medical-grade silicone, which is body-safe, smooth, and hypoallergenic. It is designed for maximum comfort and contains no latex, phthalates, or BPA.

Is Veloura waterproof?

Yes. Veloura is fully waterproof. It is easy to clean and can be used in the shower or bath.

How do I clean and maintain Veloura?

Clean Veloura before and after each use with warm water and a mild, unscented soap, or with a cleaner suitable for intimate products. Let it air dry completely before storing. Full care instructions are included with your order.

What is the battery life and how do I charge it?

Veloura has a USB rechargeable battery. A full charge provides multiple sessions. The charging cable is included.

RETURNS AND REFUNDS

What is your return policy?

We want you to try Veloura with complete confidence. If you are not satisfied, please consult our return policy on the website and contact us at info@femmeveloura.com with your order information. Our team will guide you through the next steps.

For hygiene and safety reasons, special conditions may apply to intimate wellness products that have been opened. These conditions are specified in our return policy.

What if my device arrives damaged or defective?

If your order arrives damaged or defective, please take clear photos of the product and packaging, then contact us immediately at info@femmeveloura.com. We will help you get a replacement or another solution as soon as possible.

STILL HAVE QUESTIONS?

Didn't find the answer you were looking for? Contact us at info@femmeveloura.com. Our team will be happy to help you.