Privacy Policy

Last updated: February 28, 2026.

Veloura operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Veloura uses Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

SMS AND MMS MARKETING PROGRAM PRIVACY POLICY

Your privacy is very important to us. The information you provide to us as part of the Program will be used solely to send you mobile messages and to respond to you, where necessary. This includes sharing information with platform providers, phone companies, operators, and other service providers who help us transmit mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR REMUNERATION TO ANY THIRD PARTY THE PHONE NUMBERS OR USER INFORMATION COLLECTED AS PART OF THE PROGRAM.

However, we reserve the right to disclose any information at any time as necessary to comply with any law, regulation, or government request, to avoid liability, or to protect our rights or property. When you complete online forms or provide us with information as part of the Program, you agree to provide accurate, complete, and truthful information. You agree not to use a false or misleading name, or a name that you are not authorized to use. If we believe, in our sole discretion, that such information is false, inaccurate, or incomplete, or that you registered for the Program for a hidden purpose, we may deny you access to the Program and take any appropriate legal action.

California Civil Code Section 1798.83 and General Data Protection Regulation 2016/679, GDPR, allow users of the Program residing in California or the European Union to request certain information regarding the disclosure of information they provide as part of the Program to third parties for direct marketing purposes.

You can send your request to: info@femmeveloura.com

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and understood how your data is collected, used, and disclosed, as described in this Privacy Policy.

PERSONAL DATA WE COLLECT OR PROCESS

When we use the term "personal data," we mean information that identifies you, identifies another person, or can reasonably be associated with you. Personal data does not include information collected anonymously or information de-identified in such a way that it cannot reasonably identify or be associated with you. Depending on how you interact with the Services, your place of residence, and what is permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data.

Contact information, including your name, address, billing address, shipping address, phone number, and email address.

Financial data, including credit card, debit card, and financial account numbers, payment card data, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.

Account data, including your username, password, security questions, settings, and preferences.

Transaction data, including items you view, add to your cart or wish list, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us, including information you include in your exchanges with us, for example when you send a customer service request.

Device data, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage data, including information about your interaction with the Services, including how and when you use or view the Services.

SOURCES OF PERSONAL DATA

We may collect personal data from the following sources.

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data.

Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

From our service providers, including when we engage them to implement certain technologies and they collect or process your personal data on our behalf.

From our partners or other third parties.

HOW WE USE YOUR PERSONAL DATA

Depending on how you interact with us or the Services you use, we may use your personal data for the following purposes.

Provision, personalization, and improvement of the Services. We use your personal data to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and the items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for delivery, facilitate returns and exchanges, enable review posting, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal data to better personalize and improve the Services.

Marketing and advertising. We use your personal data for marketing and promotional purposes, including to send commercial, advertising, and promotional communications by email, SMS, or mail, and to display online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and your other activities on the Services.

Security and fraud prevention. We use your personal data to verify the authenticity of your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, harmful, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for the security of your credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communication with you. We use your personal data to provide you with customer support, respond to your requests, offer you effective services, and maintain our business relationship with you.

Legal reasons. We use your personal data to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or public authorities, to participate in discovery proceedings, potential or actual litigation, or other contested legal proceedings, and to enforce or investigate possible violations of our terms or policies.

HOW WE DISCLOSE PERSONAL DATA

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

To Shopify, our suppliers, and other third parties who provide services on our behalf, for example, IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and delivery.

We use business and marketing partners to provide you with marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to ask us not to share your information to present you with targeted advertisements and marketing communications based on your online activity with different merchants and websites. You can exercise your right to object to this use here.

When you request, instruct, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or login integrations.

With our affiliates or other entities belonging to our group of companies.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable terms of use or policy, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services to provide and improve the Services. The information you submit to the Services will be transferred to and shared with Shopify and third parties who may be located in other countries, to provide and improve the Services.

To protect, develop, and improve our business, we also use certain advanced Shopify features that integrate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can consult Shopify's Consumer Privacy Policy. Depending on your place of residence, you can also exercise certain rights regarding your personal data through Shopify's privacy portal.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or under our control, you should consult their privacy and security policies and their other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found therein. Information you provide in public or semi-public areas, including that you share on third-party social media platforms, may be viewable by other users of the Services or by users of these third-party platforms, without restriction on their use by us or a third party.

The inclusion of these links does not imply our endorsement of the content of these platforms or their owners or operators, unless otherwise stated in the Services.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal data from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of the sale or sharing, within the meaning of applicable law, of personal data concerning individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR DATA

Please note that no security measure is perfect or foolproof, and we cannot guarantee absolute security. Furthermore, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on several factors, including the need to retain this information to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases, we may refuse your request in accordance with the law.

Right of access and right to know. You may have the right to request access to the personal data we hold about you.

Right to erasure. You may have the right to request the deletion of the personal data we hold about you.

Right to rectification. You may have the right to request the correction of inaccurate personal data we hold about you.

Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request its transmission to a third party, subject to certain circumstances and exceptions.

Right to object to the sale or sharing for targeted advertising purposes. Depending on your place of residence, you may have the right to object to the sale or sharing of your personal data, or to object to the processing of your personal data for purposes considered targeted advertising under applicable privacy laws. You can exercise your right to object to these uses here.

Please note that if you visit our website with an activated Global Privacy Control opt-out preference signal, we will automatically treat it, depending on your place of residence, as an opt-out request for the device and browser used to visit the site. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account.

To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. With the exception of Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.

Managing your communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those concerning your account or your orders.

If you reside in the United Kingdom or the European Economic Area, you may also exercise the following rights, subject to the exceptions and limitations provided by local legislation.

Objection to processing and restriction of processing. You have the right to ask us to stop or limit the processing of your personal data for certain purposes.

Withdrawal of consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. The withdrawal of your consent does not affect the legality of processing carried out before such withdrawal.

You can exercise any of these rights at the location indicated in the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and what rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not discriminate against you for exercising any of these rights.We may verify your identity before processing your request, where permitted or required by applicable law.

In accordance with applicable law, you may designate an authorized agent to submit a request on your behalf to exercise your rights. Before accepting such a request, we will ask the agent to provide proof that you have authorized them to act on your behalf. We may also ask you to confirm your identity directly with us. We will respond to your request within the timeframes provided by applicable law.

COMPLAINTS

If you have a complaint about how we handle your personal data, please contact us using the details below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the same details or to file a complaint with your local data protection authority. For the European Economic Area, you can consult the list of competent supervisory authorities.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal data outside of your country of residence.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent data protection authority in the United Kingdom, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version of the Privacy Policy on this website, update the "Last Updated" date, and provide any notice required by applicable law.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at info@femmeveloura.com.

For the purposes of applicable data protection laws, we are the data controller of your personal data.

Paypal: You paid with PayPal and have a question about your payment. Contact us at paypal@femmeveloura.com